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Atravesando la burocracia
Michael Barzelay
ISBN: 9681649168
Precio: € 15.30
Para los autores, la causa del deficiente desempeño gubernamental se funda en el paradigma burocrático que fomenta la arbitrariedad y la corrupción. Proponen, entonces, estrategias organizacionales específicas que ofrecen soluciones no tradicionales posibles. Atravesando la burocracia está basado en una investigación realizada con funcionarios públicos de Minnesota, EE.UU., que experimentaron con ideas como servicios al cliente, la capacitación de servidores públicos en contacto directo con el público y la introducción selectiva de fuerzas de mercado en el gobierno.
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Colección: Administración pública

Formato: 15,5 x 23 cm., 252 pp.

Primera edición: 1998

Última edición: 1998